Buying tickets for the key
Buying online is the best way to purchase one of your tickets for travel. There are annual key pass or multi-trip and weekly options.
How do I buy tickets for use with the key?
Once you have registered for your key wait a few minutes and click on the my key tab. If process 3. Card printed and encoed is completed you will now be able to choose your type of bus ticket for your key. If you have registered at a weekend you may need to log back into your account on the Monday to choose your product – this will only happen the first time.
You will now need to go to the my tickets tab and make your purchase.
Is it safe to buy tickets online and how is my information protected?
For your safety and assurance, our payment systems are regularly reviewed to ensure we are using the latest technology. Counter fraud services and encryption technology helps keep your payments secure. Personal information we hold in relation to your key, including your online key account, is protected using sophisticated encryption technology and is in line with the requirements of the Data Protection Act making sure your personal information is secure. Only trained staff will have access to your data and we do not hold any permanent record of your card details when used for payment, for extra piece of mind.
Do I need a new key card when my current ticket expires?
No, once you have your key then it can be either topped up online or at one of our travel shops located in Salisbury, Poole or Southampton. Certain products can also be topped us on the bus by asking our driver at the time of purchase although you will need to have your key card with you to enable the top up to occur.
Once you have your key it will last for approximately 10 years which is the life of the card. To look after the card simply keep it in your wallet and avoid bending it, the same as you would your bank cards.
How long does it take to load a new product onto my key?
You need to allow 3 hours from your online purchase before you can activate your card on the bus.
How do I know the ticket has been loaded onto my key card successfully?
The key website will be able to confirm your purchase after it has been made and you will be able to view this in your purchase history. When you use your key on the bus the smart card reader will beep and show you a green light. This confirms that your ticket has been loaded onto your key and is valid for travel. If you get a red light ask the driver for help in the first instance, and, if you are still having problems after this you'll need to give us a call on 01202 678100.
Are there any charges for using my debit or credit card to buy online?
There are no additional charges for using a debit or credit card. You will only pay for the price of your ticket.
